Terms & Conditions

Privacy Policy

At Paloma Victoria, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from palomavictoria.com.

Personal Data We Collect

When you use our website, we may collect the following types of information:

Order information: name, billing/shipping address, phone number, email address, and payment details.
Account information: if you create an account, we store your login credentials.
Communication data: messages or emails you send to us.
Website usage data: pages viewed, products browsed, IP address, browser type, and cookies.

We collect only the data necessary to process your order and improve your experience on our website.

How We Use Your Data

Your data may be used for the following purposes:

To process and deliver your orders.
To communicate with you about your order or support requests.
To send marketing updates (only if you subscribe).
To improve our website’s design, performance, and security.
To comply with legal obligations (such as tax and accounting requirements).

We never sell your data to third parties.

Legal Basis for Processing

We process personal data under the following legal bases:

Performance of a contract: when you place an order.
Consent: for newsletter subscriptions and marketing emails.
Legal obligation: to comply with tax, accounting, and consumer laws.
Legitimate interest: to improve our website and protect against fraud.

Sharing of Personal Data

We only share data with trusted third parties necessary to provide our services, such as:

Payment processors (Shopify Payments, PayPal)
Shipping partners (PostNL, DHL, or other couriers)
Analytics and IT providers who support our website

All partners comply with the EU General Data Protection Regulation (GDPR) and handle data securely.

Cookies

Our website uses cookies to ensure a smooth browsing experience and improve performance.
You can adjust your cookie preferences through your browser settings.
For detailed information, please see our Cookie Policy (if applicable).

Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described above, including any legal or accounting requirements.
For example:

Order and invoice data: kept for 7 years (Dutch tax law).
Marketing data: deleted immediately if you unsubscribe.

Your Rights

Under the EU GDPR, you have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to processing or withdraw consent.
Request a copy of your data (data portability).

To exercise these rights, contact us at contact@palomavictoria.com. We respond within 30 days.

Data Security

We use secure servers, SSL encryption, and limited-access systems to protect your data from unauthorized access or disclosure.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the effective date shown below.

Last updated: [02/12/2025]

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
contact@palomavictoria.com

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